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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
212 ratings and 139 comments received in the last 90 days.
07 August 2024
Ben and the team worked really hard to get me the car I really wanted.
07 August 2024
The buying process was made very easy and customer care was 10/10
05 August 2024
Was kept well informed about the progress of the car manufacture
30 July 2024
Chris was very helpful, courteous, and always had time for any queries i may have had.
14 July 2024
Friendly helpful Came quicker than expected
11 July 2024
The Mini centre gave me a great experience when purchasing and delivering my new Mini. I was informed at all stages of the journey and the service was professional and considerate.
10 July 2024
Ben was extremely knowledgeable about the car. Great customer service
04 July 2024
Great solution finding when ordering car and manufacturing slot, professional approach.
29 June 2024
Partridge MINI were fantastic from start to finish. Car was handed over in the handover bay, which was a nice touch! Andy was on hand to answer any questions I had, and he certainly knew everything there was to know about the MINI - thanks Andy!
15 September 2024
Excellent video showing exactly what's what underneath
15 September 2024
Great service
14 September 2024
Kept up-to-date
14 September 2024
Pleasant polite staff
13 September 2024
Esther was an absolute star as usual and kept me fully informed thoughout the process
12 September 2024
My car was serviced quickly and efficiently.
12 September 2024
Very helpful, warm welcome every time!
12 September 2024
Swift friendly service
10 September 2024
Friednly member of staff but issue was not resolved as was out down to software bug, a week or so later and still no udate been pushed to vehicle.
10 September 2024
Excellent service by all and every member of staff.
10 September 2024
everything went smoothly and was well managed
10 September 2024
Sending an email to confirm the booking rather than sending it by request.
09 September 2024
Very efficient service, I feel that my mini is being very well cared for and particularly appreciate the video feedback
09 September 2024
Nothing more to say
09 September 2024
My car wasn't ready so they gave a a car over night to use and swapped them back for me the next day which was very helpful.
09 September 2024
Esther Dewey is extremely efficient, friendly and helpful.
07 September 2024
Stars don't work, but give you 5 stars as no issues, service completed and on time and staff excellent. Thank you
06 September 2024
Very happy with the whole experience. A special mention to the young lady I dealt with who rushed my service and MOT through because of the mixup with the length of time that the car was booked in for.
06 September 2024
All ok
06 September 2024
Esther is always super efficient and keeps me informed at all times as to what is happening
06 September 2024
Very smooth process Friendly and helpful staff Like the self check in
05 September 2024
My car went in for a major service and MOT. Then two days later my battery failed. I would have expected this aspectto be tested as part of the service.
05 September 2024
I had a couple of minor issues which I asked them to look at whilst servicing my mini. All issues dealt with and explained to me by Esther.
05 September 2024
Very good service
05 September 2024
Effortless process
03 September 2024
Everyone very friendly
03 September 2024
Very happy with the repair
03 September 2024
Very friendly and helpful
03 September 2024
I was pleased with the communication and how my issue was handled
02 September 2024
everything was very professional
02 September 2024
Again Esther super
29 August 2024
Esther took the worry of having to pay for something that I shouldn't have had to and was great in sorting this issue out with Parts dept
29 August 2024
Really good, also the team doing the wheel repairs were great, inspected my rim and gave some great advice
29 August 2024
Made to feel very welcome on arrival, asked multiple times if I would like a drink (I had a red bull at the time but was still asked), great work by the staff. Informed the whole time of where the car was in relation to the job, in wash bay etc
28 August 2024
The video is really good and you feel reassured the work is what is needed
28 August 2024
On time, on price, clean car, sorted
26 August 2024
I received reminders and instructions on how to drop my car off and was kept updated on progress
26 August 2024
Esther explained everything. I took a waiting appointment. The showroom was comfortable with good coffee and magazines. Esther kept me fully informed. The car was cleaned inside and out and the final bill was less than anticipated.
26 August 2024
Esther Dewey is a real asset for the business. Good customer interaction and 5 star care
25 August 2024
We were kept informed about the progress of the car and they finished the mot and service earlier than originally stated and the car was beautifully clean
25 August 2024
There was a problem with one of the tyres on my Mini and Esther of the service team sorted that out very well and with a minimum of difficulty
25 August 2024
Completely satisfied, the mot was carried out promptly and service carried out and car ready when I was told it would be.
24 August 2024
Trustworthy & service with a smile. Confident what I was advised was ?? the right advice.
22 August 2024
Easy to book and check in for service. Always kept up to date with progress by Esther Dewey on the service desk. Perfect customer service, polite and personable, well informed on progress at all stages.
21 August 2024
Very, Esther Dewey went above and beyond to facilitate the battery replacement on my Mini
21 August 2024
Easy to book and staff very helpful
20 August 2024
Very friendly service and even got a complimentary clean of my car.
20 August 2024
Friendly, kept in the loop, up front with costing etc
19 August 2024
So noisy in the showroom with members of staff shouting and the music high. I'm trying to have work calls and can hardly hear myself
19 August 2024
Job well done !
19 August 2024
Staff were great but I had an unexpected bill. Maybe if Mini's recall notice had encouraged me to take the car in earlier, rather than suggesting it was a rare fault that they had time to deal with, the second problem would not have occurred?
18 August 2024
Job done in a timely fashion, excellent customer service
18 August 2024
The person I spoke to was easy to deal with and answered all my questions
17 August 2024
Very helpful and polite staff. Gave the impression that they really cared about the service they were providing.
17 August 2024
I had my Mini's brakes done. It was done within time allowed. I was well looked after (it was a waiting appointment) and the final bill was just a bit under the original estimate ??
16 August 2024
Great informative service staff
15 August 2024
Quick and thorough and a sparkling complementary car wash.
14 August 2024
Job jone, efficient.
13 August 2024
Esther Dewey kept in contact throughout and reassured me of potential costs etc.
13 August 2024
Communication is good and work done well and on schedule. Esther in particular is both well informed and helpful.
13 August 2024
Car ready for collection as promised with requested repairs and diagnostic work completed. Esther Dewey is a credit to Partridge BMW and made my visit with an 18 year old car a really enjoyable experience.
13 August 2024
I was kept informed at each stage of the process, offered a courtesy car or a lift. Very accommodating.
12 August 2024
Satisfied
12 August 2024
It was easy I did work I had coffee it was quiet enough and had WiFi. . I have no idea whether anyone looked at the back door lock as didn't talk to anyone about my car!
11 August 2024
They fixed the problem and I got a curtesy car
07 August 2024
Completely satisfied. Esther was informative, polite, proactive and professional.
07 August 2024
Informed of results of mot quickly and efficiently. One advisory carried out quickly and Esther even arranged for my car to be returned to my address as we were going on holiday that day.
06 August 2024
management of complex issue was superb
05 August 2024
No complaints at all
05 August 2024
Lovely people, lovely service. Always happy with what they do and how they keep me informed. Never had a bad experience with them.
05 August 2024
We feel that you must know that your customers are satisfied from the minute they enter your premises. To that end customer service should be driven not by a single sales person but everyone in the company.
05 August 2024
Had a problem with another garage that you helped us with
03 August 2024
I was kept informed on the progress of my MINI's service and MOT. I was delighted to be given a MINI courtesy car rather than a BMW!
01 August 2024
Down to the staff
31 July 2024
Easy to book and kept informed
31 July 2024
Easy drop off, I was called and informed of progress and collection time, everything was explained and I was offered drinks when I collected.
30 July 2024
Called in by chance with a mechanical issue (Windscreen nozzles not working). Service person was extremely friendly and professional. Tried to support immediately but couldn't due to availability, yet arranged a future slot within short period
30 July 2024
Brilliant customer service, particularly Esther
28 July 2024
Everything was done as required and on time.
28 July 2024
Easy experience - efficient and effective
28 July 2024
I've always been treated well at Partridge, always offered a drink, and kept up to date with the progress of the service, and this time was no exception.
27 July 2024
Very polite and kept updated
27 July 2024
Again really helpful and friendly staff
27 July 2024
Happy with service
26 July 2024
All very easy and no issues whatsoever. Easy to book and Esther kept me informed all the way through
25 July 2024
This time the experience was very good
25 July 2024
All I needed was sorted and some more
24 July 2024
I was kept informed at every stage.
23 July 2024
Perfect service - great value for money - took into account that I had travelled to get there
22 July 2024
Excellent.
22 July 2024
The cost even came in below the quoted amount, this was a really nice surprise!
21 July 2024
Clear communication and good time keeping
20 July 2024
Easy and Friendly Service
20 July 2024
Ease of service
20 July 2024
All staff friendly and professional.
20 July 2024
Due to the weather and my other BMW also being in for a service on the same day the service advisor dropped the vehicle back to our home address.
18 July 2024
Was able to add a brake fluid change in on the day too. Really helpful.
17 July 2024
Service provided was very good
17 July 2024
Friendly and efficient staff
16 July 2024
service and MOT all carried out with minimum of fuss
16 July 2024
No issues and friendly receptionist
15 July 2024
Fantastic service
14 July 2024
Amazing customer service. Nothing is too much hassle. Served by Esther Dewey.
14 July 2024
Easy to organise and they were happy for me to drop my car the night before and pick it up a day later. Also cleaned my car which was brilliant and much appreciated.
11 July 2024
Couldnt fault anything
10 July 2024
Credit to Esther, she is an asset to your business.
09 July 2024
Service done quickly and all handled well
09 July 2024
Highly professional and extremely helpful.
09 July 2024
Everything was explained to us they phoned us with the outcome and we could make up our minds about what was to be done
08 July 2024
Everything was carried out as requested
08 July 2024
Esther was amazing, kept me informed at all times
08 July 2024
Great service! Great Staff and extremely helpful and knowledgeable.
07 July 2024
Professional and still has a personal touch which I value very highly.
07 July 2024
DID WHAT I WANTED WITHOUT FUSS
04 July 2024
You offer a really good service from start to finish. The only negative is why your front line staff feel pressured to ask customers for 9/10's on customer feedback as anything under is a fail ? Be confident in what you offer.
04 July 2024
Good customer service, good communication, had my mini till it was fixed to my satisfaction
04 July 2024
The customer service skills of Esther Dewey, the young lady in reception who dealt with me ,were outstanding. The young man ( Jake?) who showed us the new cars in the show room was also very good.
04 July 2024
Tried hard to justify warranty claim
30 June 2024
Everyone at Partridge s are so pleasant to deal with .
28 June 2024
Friendly and knowledgeable staff
27 June 2024
All done on time and fitted new tyre required to pass MOT very quickly. Esther Dewey particularly helpful
27 June 2024
Helpful Friendly Professional
26 June 2024
Friendly team, service completed quickly and good video overview of underside of the car
25 June 2024
Everything done well and on time.
25 June 2024
Good service but. However one of my earliest queries was about how much a part would cost for replacement. I received an reply sent reply with photo but still waiting to hear.
25 June 2024
No issues with how my service was handled
24 June 2024
The young lady I dealt with was polite helpful and notified me as soon as my car was available to collect.
24 June 2024
Very satisfied, Esther was very helpful and full of knowledge
22 June 2024
Video of inspection and friendly staff plus easy to use check in
09 August 2024
Chris Holder was great at keeping me informed and updated on progress, and stayed in touch even when there was not much new news. The day of delivery was a really good experience too, well prepared letting me focus on the new car.