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Customer Reviews.

service

4

Prompt service, informed of the costs and checked with me before doing the work.

06 June 2017

sales

5

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06 June 2017

service

5

Work was done on time and car was cleaned

02 June 2017

service

5

Great service, good communication and completed on time.

02 June 2017

sales

5

it is what I expected.

30 May 2017

service

3

Satisfied to the extent of the work that was done. Not so satisfied that was advised that brake discs and pads would be required after only 8000 miles!!

29 May 2017

service

5

Starting with being met outside the building by name (nice touch) the whole experience was efficient.

29 May 2017

service

5

Helpful and the issue was sorted

26 May 2017

service

5

Prompt and courteous attention. Confident in ability to carry out service!

26 May 2017

service

2

I am never clear where I take my car for service. When i come for service i never know until the day of service whether the car goes to Mini or BMW desk and you get out of the car and then get told to drive to a different desk.

23 May 2017

sales

3

very slow process of form filling and irrelevant questions e.g. re finance when we had already stated we didn't require this.

23 May 2017

service

5

Excellent communication at all times, very friendly and amazing service

23 May 2017

sales

5

All the staff were extremely helpful and informative during my experience.

23 May 2017

sales

5

Sue Cook was a great person to work with.

23 May 2017

service

5

Welcoming , punctual, completed on time

23 May 2017

sales

5

Excellent service from start to finish. best car buying experience i have ever had.

18 May 2017

sales

5

staff were really helpful and friendly paperwork was explained

17 May 2017

service

5

time slot fitted in with my busy shedule

16 May 2017

service

3

It was all good except my wife dropped the car off at the agreed time but had to wait over 10 minutes for the person to give the keys to. She was upset as she had someone waiting for her.

16 May 2017

service

5

Pleasant ,knowledgeable helpful staff.

16 May 2017

service

5

Because they were very efficient and kept me well informed about what was happening with my car

16 May 2017

service

4

Was a little disappointed that my car wasn't cleaned fully.

10 May 2017

sales

5

Got what I wanted, it was easy and I felt I got a good deal.

08 May 2017

sales

5

Great service, great offer, great car!

02 May 2017

sales

5

I phoned the Partridge Mini to enquire about a pack that I had seen online. I booked and appointment and when I arrived I was served by Shannan. She was brilliant and really went out of her way to build what I wanted at the price I wanted.

26 April 2017

sales

5

Sales Exec, Andy Marckk was attentive, responsive and a pleasure to deal with.

25 April 2017

service

5

I had a puncture and they were able to fit me in at shirt notice to repair it. We were dealt with very promptly when we arrived and they also cleaned my car before handing it back to me, excellent service.

25 April 2017

service

5

dealt with professionally and in a timely manner

22 April 2017

service

5

Excellent customer service

21 April 2017

service

2

I have contacted on a number of occasions and still have not had a satisfactory reason as to why a petrol additive was included in the service schedule. I understood that the Partridge Service Manager was to return my call to explain. but hasn't.

21 April 2017

service

2

I came away unhappy as the car apparently will require new rear brake pads in 2000 miles according to the on board computer. Tom told me there was 4-5mm of pad left so that does not make any sense with the wear rate so far.

20 April 2017

service

5

Efficient service from start to finish

19 April 2017

sales

5

Great experience. Not just transactionally, but emotionally

19 April 2017

sales

3

Had booked in advance for the mini event,on arrival at booked time no record of appointment.Experience marred by delayed handover of brand new car due to paint damage on door.

19 April 2017

service

5

The service staff were very pleasant and knowledgable, I was dealt with quickly and efficiently both when dropping off and picking up my car.

18 April 2017

service

5

Professionally dealt with. Informative and without pressure.

18 April 2017

sales

5

Excellent customer service. Friendly, helpful and delivered on all promised

18 April 2017

service

5

Welcomed to garage on arrival, refreshments & internet available, kept informed throughout & service completed on time. I am assuming the service was done correctly as I 'wasn't there' & car returned clean. Everything I could ask for was delivered

17 April 2017

service

4

Took a bit too long.

17 April 2017

sales

5

Very professional service with a very nice personal touch.

15 April 2017

service

5

The fault on the car was repair and service reception staff kept me fully informed,even though it cost more than I expected.

14 April 2017

sales

5

Very pleased with the service I received from intital query to delivery of my car. I was regularly updated from the start and Kim was always way to reach.

13 April 2017

sales

4

A little slow on returning emails or phone calls And got some paper work wrong and this centre doesn't do free drive away insurance

11 April 2017

sales

3

The salesman was charming but very inexperienced.

11 April 2017

sales

5

We were made to feel welcome each time we visited the showroom. Phone calls were received when I was told they would be. All staff polite and welcoming.

11 April 2017

sales

5

Shannan was great throughout, price matching a less local dealer and suggesting the options I'd find useful. The car arrived and was turned around in great time too

11 April 2017

service

3.5

Some good some bad bits

08 April 2017

service

5

My car was collected and returned as arranged. I was kept informed of progress and was charged as estimated. the people I dealt with were all friendly, polite and professional in their manner. well done!

07 April 2017

sales

5

Very freindly and infomative sales person.

07 April 2017

sales

5

Great team, especially Niall, really helpful and friendly.

07 April 2017