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Customer Reviews.

sales

5

Salesmen was excellent - very helpful and responsive, arranging multiple test drives, talking through options and resolving any questions/issues.

08 December 2017

service

5

Happy that you provided a service which meant zi could have my car picked up, mitÂ’d, valeted and returned. Made it easy fir me.

07 December 2017

sales

4

Slight issue with rear doors of car on delivery but these were immediately addressed and fixed before driving off

07 December 2017

service

5

Punctual and professional

05 December 2017

sales

5

Great service from sales person Andy marcs

05 December 2017

sales

4

The split-site meant that some processes took longer than would have been preferred.Delivery was great -------- but handover of "the pack" could have started over coffee indoors before a practical [of sorts] outdoors. At least the practical existed!

04 December 2017

service

5

Met by a friendly courteous team

04 December 2017

sales

2.5

The car was delivered with scratches to the roof, bonnet strips and a rear trim panel. The car was returned to the dealership and was two weeks being repaired. When the vehicle was collected further defects have been found but not reported.

03 December 2017

sales

5

Our salesperson Raj was very easy to talk to and provided us with all the information we needed to make our decision to purchase a MINI Clubman.

30 November 2017

service

5

The work was carried out within the time given. I was kept informed of progress as I was waiting. My car was returned in immaculate condition.

30 November 2017

sales

5

Even though I had to wait an extra month,my mini sales person kept me up to date with the progress . My sales person was on top of everything and made me feel excited about getting my new car

30 November 2017

service

4

Helpful staff

30 November 2017

service

5

Everything went to plan time wise

29 November 2017

service

2

Was on time sat in mini show room told person will be in shortly sat had a coffee then told you have to go down to BMW today got down there then waited 35 mins before anyone to book us in we was on time but got put behind BMW people not impressed

29 November 2017

service

5

Very pleased with my experience.

28 November 2017

service

3.5

Smooth easy service, polite staff

27 November 2017

service

5

The service was completed in a time frame to suit me. I was sent a video of the work that was carried out with specific recommendations for tyres. My car had been cleaned inside and out, and was ready when I asked for it to be so. Excellent service!

26 November 2017

sales

5

Superb knowledgeable salesmen

23 November 2017

sales

5

Kim was extremely competent and very flexible in terms of delivery dates and made the process really painless.

23 November 2017

service

3

Nobody seemed to know much about the motability scheme

22 November 2017

sales

5

Andy was brilliant all the way through

22 November 2017

service

5

Extremely helpful. Prompt response to issue. Prompt resolution to issue.

21 November 2017

service

3.5

health check video and service will have been completed to a high standard. Not happy I was not told the service was going to be conducted until after...I'd of preferred to wait until the actual year date was due and there were more miles on the car.

21 November 2017

service

5

Very efficient and professional service

21 November 2017

sales

5

vry efficient courteous and knowledgeable

17 November 2017

service

5

Customer service is always exemplary.

17 November 2017

service

5

Very happy with the treatment and efficiency.

16 November 2017

service

5

Always helpful

15 November 2017

service

5

Very professional and enjoyed the video sent to me after, showing W what was done.

15 November 2017

service

3

The latest visit my car was damaged, unfortunately because i picked the car later in the afternoon i didnt notice. I noticed the damage the next day. It would have been nice to be informed of the incident. Of the damage.

13 November 2017

service

5

Great service

10 November 2017

service

2.5

My mini is running like a dream thanks to your service technicians.

07 November 2017

service

1

As above. Also the car was kept over the weekend rather than 1 day as explained on the phone. Which meant I had to take extra time off work to collect the car.

07 November 2017

service

5

Again - they do what I ask and deliver to expectations

07 November 2017

service

5

KNOWLEDGABLE & EFFIECIENT

07 November 2017

service

5

Kept informed. Work completed to high standard. Nice clean car to collect

03 November 2017

sales

3

Bit of a nuisance having to return to the garage 3 or 4 times to complete paperwork - staff were lovely and nice surroundings

31 October 2017

service

3

Not really sure what had been done to the car.Had to call for clarification as paperwork is standard and confusing.Also was asked if I wanted the car to be washed to which I said yes. But car came back NOT washed.

31 October 2017

service

5

no problems and good staff

31 October 2017

service

5

Tom Izett is excellent

31 October 2017

service

5

It was serviced and beautifully cleaned

30 October 2017

service

4

No fuss, no bother.

27 October 2017

service

5

Courteouis and attentive staff

24 October 2017

sales

5

Raj Singh was very helpful and professional. Kept us informed and did a great handover to us

21 October 2017

service

4

very kind and helpful

19 October 2017

service

3

The overall customer experience is not great. The only lady that ever gives 110% where ever possible is the lady with the short Platinum hair ( lives in Twyford) lol but I didn't deal with her this time.The girl who I dealt with first was also nice.

16 October 2017

service

5

Met all expectations

14 October 2017

service

5

Professional service and staff

13 October 2017

sales

5

I loved the whole experience, Kim made the journey from initial contact to pick up seem seamless and made every effort to accommodate my requests.

11 October 2017

sales

4

The main person I dealt with was very good, organised, personable and knew her job. However when she had a day off and I needed to ask a question her colleague was next to useless and could not help at all. Without him would have been 5 stars